1. Products ordered online by our Internet Clients will be accepted in return for
a full cash refund, excluding shipping charges, for any of the following reasons:

a) The item is defective.
b) The item received is not the ordered item.
c) The item looks different or differs in specifications from the item displayed in our web site.

2. If the ring you ordered does not fit your finger size, you can return it in an even exchange for another ring of the same style, specifying the correct finger size that would fit you. Shipping charges will apply for the new shipment. Custom Made rings, or rings that have been engraved, would be subject to a 15% charge when exchanging for another ring of a different finger size.

3. Custom Made Orders will not be accepted in return. Custom made orders are defined as orders that are made following specific instructions of the Customer, making the product different in any way as how it is offered in this web site. Rings over Finger Size 12 or under Finger Size 5 and Platinum and 18Kt Gold Rings of any size are always considered as Custom Made Order.

4. Rings that have been engraved in the inside with an encryption will be accepted in return for only 50% of their sale value. Returns will be accepted from Goodheart Int'l USA only when Buyer has notified Goodheart Int'l USA no later than three (3) days after received of the goods and obtained a Returned Merchandise Authorization Number. Buyer must take all necessary precautions, once Goodheart Int'l USA authorizes the return, to guarantee a prompt and safe delivery of the goods being returned to Goodheart Int'l USA. Goods must be returned in their original packaging, and must not exhibit signs of being worn or mistreated. Damaged products will not be accepted in return.